Help the IT support desk help you!
 Why
fill out this form?
Like any request, the more information that can be provided, the quicker
we can work to resolve your IT problem.
This form also contains some key information that helps us to classify
your problem and determine who is currently affected.
If we can resolve the problem quicker it means you can get back to the
task at hand quicker - and it costs less as well!
Sounds great! How do I do it?
Click the link below, or type the address into any browser on any
Internet connected PC. Fill out the form. Click Send.
http://www.ci.on.net/CreateWorkOrder
What happens when I complete the form?
This form provides a direct link into the support queue - your details
and the information you enter are received and processed directly into our
helpdesk system.
Even better, the form remembers your key information on this computer so
next time you log a job you only need key in the Summary and Description! What could be easier?
How it helps us to help you
By providing this additional information it helps us to help you as efficiently
as possible:
- When you need the request handled by - helps us schedule tasks so
that urgent and high priority tasks are handled more rapidly. This also tells
us your expectation of a time frame;
- How many people are affected - helps us identify
where to start looking for the problem and in some cases allows us to
start troubleshooting the problem before calling you back;
- If you have contacted Computer Image about this before - we can then
lookup any history for the task and review what previous action has been
taken regarding this problem. Our efforts can then be focused on
the next steps to be taken to get you a resolution as quickly as
possible.
But can't I just call or email?
Sure! No problems. Our systems can cope with incoming requests
in any format.
The best
rule-of-thumb is:
- if it's urgent - call the helpdesk support number of 0500
500 253 or (08) 8150 6150 and log the job! Urgent jobs received this way
get the highest priority.
- if it's not urgent, send an email to
help@ci.on.net, or use the form for
Creating a Work Order to submit a request.
|